New Client Portal

On behalf of the entire Colortech staff, I'd like to take this opportunity to welcome you as a new customer! We are thrilled to have you with us. We pride ourselves on offering our customers responsive, competent and excellent service. Our customers are the most important part of our business, and we work tirelessly to ensure your complete satisfaction, now and for as long as you are a customer. - Rick Sullivan, President

Below you'll find our process, FAQs and helpful resources to make your job a success.

If you need assistance at any time, please contact our customer service team Monday thru Friday from 8AM to 4PM at csr@colortechinc.com.

Process Overview

We understand that a lot of details go into your project and are each unique. Below, we will apply the same basic steps to ensure we meet your project expectations.

Specs.

Before we can move on to the next step, we'll need to have as many details on what you're looking for as possible - whether for print, design, marketing or mailing. Most often, one of our sales reps can assist you with this phase. If your project involves marketing, we'll jump in right away in this step to see your project through successful completion. If you're not sure where to start, please don't hesitate to reach out to our sales manager, Nicki, at sales@colortechinc.com!

Estimate

After we have the details of your project, our estimator will send you a quote for your job. It's important to read over this quote as it also has all the details of your job. [ 1-2 business days ]

Files + Creative

Once an estimate is approved, if you're supplying files, please email everything, including any necessary documents or mail lists, to our customer service team at csr@colortechinc.com. If we're working on your creative, your job specs will be sent to our creative department, and they'll work directly with you. [ 2+ business days for creative or design ]

Proofing

Each project requires a PDF proof be sent to you for approval prior to printing. Some jobs also include a hard copy proof which will be delivered to you for approval. This proof must come back to us after your approval so we can use it as a reference for our press team members in the final printing stage. [ 1-2 business days ]

Printing

Now, your project is off to print! A typical print timeline is about 2-5 business days for digital runs and 5-7 business days for offset or bindery-intensive jobs. You can find out more about the different printing processes here. [ 2-7 business days ]

Delivery / Mailing

Once printed, your job will be packaged up for shipping or sent to our mailing department to finish out the remaining steps. We offer mailing services and carrier shipping as well as customer pickup and hand delivery.

Billing

Our jobs are billed after shipping or client pickup. Accounts payable, Janette, is available at 717-274-8107Mon. thru Fri. from 7 AM-3 PM to take phone calls and credit card payments. You may also come into our office or mail a check. If you have questions with your invoice please contact your sales rep or Janette Branson at office@colortechinc.com.

Tools + Resources

Ready to send your files but unsure of what we need? Here’s a handy checklist to help you rest easy that your job will run smoothly.

If you meet all these requirements, then you’re ready to send us your file!

Looking for more info? Our blog contains a variety of valuable knowledge to aid you in your creative and print journey. You can visit our blog in the top navigation or check out some of our posts in the quick links below. Be sure to check back as we update it often with blogs on postage increases, tips to save you money on projects, marketing advice and industry news.

Next Steps

Ready to get your project started? We're here to help! The first step would be to fill out the estimate request below or emailing your job specs to your sales rep. or estimating@colortechinc.com.